The Book 5-5-16

Question: Answer:

I added a new description and it’s not yet showing?

All property descriptions, whether entered manually or received through the data feed, are first reviewed before posting to the live LuxuryPortfolio.com site. Manually updated descriptions are reviewed daily and typically approved by the next business day. Data feed description updates are reviewed on a regular basis.

Question: Answer:

Do you show land listings? How do I get mine to show?

We do allow land listings on the site; however we are somewhat critical in that the listings must have 5 high quality photos and offer a spectacular location and/or views. All land listings are subject to approval. Please see the Policies and Procedures section of LuxeXchange for a complete list of specific criteria for display. If your company has a data feed, they have the option to include land listings in the automatic syndication. If listings are entered manually, they can be entered through LuxeXchange.

Question: Answer:

What is my login to LuxeXchange?

Your login is your email address. Select Forgot Password? to have your password emailed to you. http://xchange.luxuryportfolio.com/extranet/password.cfm

Question: Answer:

Why isn’t my listing showing on the site?

If your company has a data feed, please note that after a property is added to the MLS, it may take 2-3 days to be received in the feed. Once received, a listing is then reviewed on our end before posting to the website – typically a listing is approved within 48 hours business. Other reasons a listing may not be showing on the site include not meeting the minimum price threshold for your market or not having the minimum amount of photos (5). If a property is approved and appearing on the site, but you still have difficulty finding it in specific searches, it may not be assigned to the appropriate sub-market (county, region, city) in our database and we will be able to update. Information that is displayed with the listings on LuxuryPortfolio.com is a decision made at the company level. Your company may choose to show only 1 contact phone number without agent information. If your company does choose to show agent names and your name still is not appearing, there may be an issue with the agent assignment in the data feed and we will be able to correct manually. Why isn’t my name showing on my listings? When someone sends an inquiry on my listing, where does it go? Inquiry distribution depends on your company’s selected preferences for the program. Inquiries are always sent to the main contact for your company (usually a general mailbox or relocation director). Your company then has the option to copy agents, an office email and an additional e-mail address on the inquiries.

Question: Answer:

Question: Answer:

Question: Answer:

What is the criteria for what is posted to the site?

Please see the Policies and Procedures section of LuxeXchange for a complete list of specific criteria for display.